HELP and FAQ
Orders usually ship within 3-5 business days from our facility in Northwest, GA, However, during peak seasons or high order volumes, processing times may extend to 5-10 business days. Our fulfillment team works diligently to process and ship orders as quickly as possible to ensure timely delivery. Please contact us at support@trueamericanpatriotmfg.com for any further assistance.
Yes, If you're not fully satisfied with your purchase, you can return it for a full refund within 30 days of receiving your order. Did you order the wrong size? No problem. Simply reach out to us via email or use
our return portal to start the process. All products must be returned or exchanged within 30 days of the purchase
date and must be in new, unworn condition—free from damage, rips, stains, deodorant marks, wear marks, pet hair, sprays, and must remain unwashed.
To start an exchange or return, simply reference your original order email to start the process.
All you need is your order number and the shipping zip code from your original order. If you don’t know your order number, try searching your inbox for your order confirmation email. Still can’t find it? No problem—reach out to us at support@trueamericanpatriotmfg.com, and we’ll be happy to assist you.
We strive to respond to all inquiries within 48 hours, and often, we reply within an hour!
If you're using a Gmail address, our responses may occasionally land in your 'Promotions' folder, so be sure to check there.
Our support team is available Monday–Friday, 8 AM–4 PM EST.
To ensure the perfect fit, detailed size charts are available on each product page. Simply measure yourself and compare your measurements to the chart. If you're still unsure, feel free to reach out to us for assistance—we're happy to help!
How do I place an order?
- Placing an order is simple! Browse our collection, select your desired items, choose the appropriate size and color, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and complete payment. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
- We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
- Unfortunately, we are unable to modify or cancel orders once they have been placed. As soon as an order is received, it is automatically sent to our fulfillment center, where processing begins immediately. Because of this, we cannot make changes or cancellations after confirmation. We apologize for any inconvenience and appreciate your understanding.
How long does shipping take?
- Orders typically ship within 3-5 business days from our facility. Depending on your location, delivery can take 2-7 business days within the U.S. International orders may take longer.
Do you offer international shipping?
- Yes! We ship worldwide. International shipping times and costs vary based on location and selected shipping method. Additional customs fees may apply, depending on your country’s regulations.
How can I track my order?
- Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress.
What should I do if my package is lost or delayed?
- If your tracking information hasn’t updated in several days or your package is marked as delivered but you haven’t received it, please check with your local carrier or neighbors. If you still need assistance, contact us at support@trueamericanpatriotmfg.com.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of the purchase date, as long as items are unworn, unwashed, and free from damage, stains, deodorant marks, or pet hair.
How do I start a return or exchange?
Reference your original order email to start the process. You will need your order number and shipping zip code.
How long does it take to process a return/refund?
Once we receive your return, please allow 5-7 business days for
processing. Refunds will be issued to the original payment method, and exchange
items will be shipped as soon as possible.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and access exclusive promotions.